1. We respect your privacy

1.1 Amanda Stoneham respects your right to privacy and is committed to safeguarding the privacy of our clients, customers, members and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect, use, store and disclose your personal information.

1.2 "Personal information" means information or an opinion that identifies, or could reasonably identify, an individual.

2. Collection of personal information

2.1 Amanda Stoneham may collect and store personal information that you provide through our website, booking forms, questionnaires, workshops, memberships, consultations, social media platforms, email communications, online courses, digital products, or when engaging our services.

2.2 You may provide information including your name, business name, phone number, address, email address, social media handles and other information necessary for us to provide our services and communicate with you.

2.3 Depending on the service provided, we may also collect additional information including:

• Information about your business, brand, products or services

• Photography session preferences and requirements

• Content planning information

• Workshop registrations and attendance details

• Membership registrations and participation details

• Payment and billing information

• Feedback, testimonials or survey responses

• Information submitted through enquiries, forms or customer support requests

2.4 We may also collect any other information you voluntarily provide while interacting with us.

3. How we collect your personal information

3.1 Amanda Stoneham collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, join our membership, attend a workshop, purchase a product or service, complete a questionnaire or booking form, participate in coaching or strategy sessions, or otherwise engage with our business.

3.2 We may also receive personal information from third parties where authorised by you or otherwise permitted by law. Any information received will be handled in accordance with this Privacy Policy.

4. Use of your personal information

4.1 Amanda Stoneham may use personal information collected from you to:

• Provide photography, content creation, social media support, strategy sessions, workshops, memberships, digital products and related services

• Process bookings, purchases, subscriptions and payments

• Communicate with you regarding services, memberships, products or enquiries

• Send updates, newsletters, educational content, promotions and offers

• Improve our services, programs, memberships, products and customer experience

• Conduct surveys, research and gather feedback

• Meet legal and regulatory obligations

4.2 Amanda Stoneham may contact you by a variety of methods including, but not limited to, telephone, email, SMS, social media messaging platforms or mail.

4.3 You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

5. Disclosure of your personal information

5.1 We may disclose your personal information to employees, contractors, service providers, professional advisers, insurers, suppliers or other third parties where reasonably necessary to provide our services or operate our business.

5.2 These third parties may include:

• Payment processors

• Website hosting providers

• Email marketing platforms

• Customer relationship management (CRM) systems

• Online course and membership platforms

• Cloud storage providers

• Artificial intelligence and content creation software providers

• Business automation and workflow platforms

• Virtual assistants or contractors assisting in service delivery

5.3 We may disclose personal information where required by law, regulation, court order, subpoena, warrant or other legal process.

5.4 We may use or disclose personal information where reasonably necessary to protect our legal rights, intellectual property, business interests, property or safety, or the rights, property or safety of others.

5.5 Information that we collect may from time to time be stored, processed in or transferred between parties located outside Australia through the use of third-party software platforms and service providers.

5.6 If there is a change of control in our business or a sale, transfer or merger of business assets, we reserve the right to transfer, to the extent permissible by law, any personal information and non-personal information as part of that transaction, subject to appropriate confidentiality obligations.

5.7 By providing us with personal information, you consent to the collection, use and disclosure practices outlined in this Privacy Policy.

5.8 Memberships and Online Communities

If you participate in any membership, online community, group coaching program, workshop community, Facebook group, WhatsApp group or similar community operated by Amanda Stoneham, any information you choose to share within that community may be visible to other members.

Members are responsible for maintaining the confidentiality and privacy of information shared by other members. Amanda Stoneham cannot guarantee how information shared within community spaces will be used by other participants.

We encourage all members to exercise discretion when sharing personal, business or sensitive information within community environments.

5.9 Use of Artificial Intelligence (AI) Tools

Amanda Stoneham may use artificial intelligence (AI) tools and technologies to assist in delivering services, improving efficiency, generating content ideas, analysing information, developing strategies, creating educational resources and supporting client outcomes.

Where AI tools are used, reasonable care will be taken to protect your personal information and confidential business information. Information provided by clients may be processed through reputable third-party AI platforms and software providers for the purpose of delivering agreed services.

Client information is only used to provide services to that client and is not intentionally used by Amanda Stoneham to train proprietary AI systems.

We will not knowingly use AI tools in a way that sells, publicly shares or intentionally discloses your confidential information to third parties.

By engaging our services, you acknowledge and consent to the use of AI-assisted tools as part of the delivery of our services, provided such use remains consistent with applicable privacy laws and this Privacy Policy.

6. Photography, Video, Content Creation and Recordings

6.1 Images, videos and content may be used by Amanda Stoneham for portfolio, marketing, website, social media, educational and promotional purposes.

6.2 If you do not wish your images, videos or content to be used for these purposes, you must advise Amanda Stoneham in writing prior to, or within a reasonable timeframe following, your session. We will make reasonable efforts to honour such requests for future use. Requests will not apply retrospectively to materials already published, distributed or otherwise used prior to receiving your written request.

6.3 Clients may withdraw consent for future promotional use by contacting us in writing. Withdrawal of consent does not affect materials already published or distributed prior to the withdrawal request.

6.4 Workshops, membership calls, webinars, training sessions and online events may be recorded and made available to participants, members or future purchasers of the relevant program where applicable. By participating in these events, you acknowledge and consent to such recordings. Participants may choose to disable their camera or microphone where platform settings permit.

7. Security of your personal information

7.1 Amanda Stoneham is committed to ensuring that the information you provide to us is secure. We take reasonable steps to safeguard information from misuse, interference, loss, unauthorised access, modification and disclosure.

7.2 We use a combination of physical, electronic and administrative safeguards to protect information held by us.

7.3 The transmission and exchange of information is carried out at your own risk. Although we take reasonable precautions to protect personal information, we cannot guarantee the security of information transmitted to or from us.

8. Access to your personal information

8.1 You may request access to personal information we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth).

8.2 If you believe any information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, please contact us and we will take reasonable steps to correct it.

8.3 If you would like a copy of the information we hold about you, please email us at hello@amandastoneham.com.

8.4 We reserve the right to refuse access where permitted under the Privacy Act.

9. Complaints about privacy

9.1 If you have any complaints about our privacy practices, please send details of your complaint in writing to:

Amanda Stoneham
PO Box 169
Watsonia VIC 3087
Australia

9.2 We take privacy complaints seriously and will investigate and respond within a reasonable timeframe.

10. Changes to Privacy Policy

10.1 We may change this Privacy Policy from time to time to reflect changes to our business, services, legal obligations or industry practices.

10.2 Any changes will become effective immediately upon publication on our website.

11. Website

11.1 When you visit our website

When you visit amandastoneham.com or amandameryle.com.au, we may collect certain information such as browser type, operating system, IP address, pages viewed, referring websites and time spent on our website. This information is used in an aggregated manner to analyse website usage and improve our services.

11.2 Cookies

We may from time to time use cookies and similar technologies on our website. Cookies are small files stored on your device that help improve your browsing experience and allow us to analyse website traffic.

Most web browsers automatically accept cookies, however you can choose to reject cookies by changing your browser settings. This may affect your ability to use certain features of our website.

Cookies may also be used by third-party advertising providers, including Google, to display relevant advertising on this website and other websites you visit.

11.3 Third-party services

Our website may use third-party services including analytics, advertising, payment processing, booking systems, CRM software, membership platforms, online learning systems and email marketing platforms.

These providers may collect and process information in accordance with their own privacy policies.

11.4 Third-party sites

Our website may from time to time contain links to websites not owned or controlled by Amanda Stoneham. These links are provided for your convenience only.

Amanda Stoneham is not responsible for the privacy practices of third-party websites. We encourage users to review the privacy policies of any external websites they visit before providing personal information.